Trafineo respects your privacy and has undertaken to protect it. In the following paragraphs we would like to provide you with extensive information on our data protection guide-lines and processes. We also inform you about how you can influence the collection and use of your personal data. The data protection statements published here apply exclusively to the Trafineo web-sites: https://onroadservices.aralcard.de and https://onroadservices.bp.com.

1. Automatically collected data
We use the server logfile information which your browser sends us so we can permanently improve these web-sites in your interest. This information includes, for example, the IP address via which you access our web-sites. Under no circumstances will we link this information with data relating to your person.
2. Cookies
Cookies are small text files which are saved on your hard disc with the help of your browser. These cookies contain no person-specific information, which means that your privacy remains protected. We use the following cookies on our web-site.

1. JSessionID: caches data which you input during the session
2. Company ID cookie: saves our company ID during the session
3. Guest_Language_ID Cookie: saves the language selected
4. Cookie_Support: administers the above cookies

Go to the Help menu of your Internet browser in order to delete cookies or to prevent cookies from being placed in your computer in future. Cookies can be "permanent cookies" which remain saved on your computer for a lengthy period. Please note that, depending on the settings of your browser options, if you block cookies the functionality of some web-sites can be restricted in some cases or you can even be unable to access these web-sites.
3. Collection and use of personal data
In general we will use the personal data you provide to

• answer your queries
• to process your orders (e.g. registrations)
• to provide you with access to specific information and offers

If you want to send us queries by using the contact forms on the https://onroadservices.aral.de or https://onroadservices.bp.com web-sites, you will be asked to give your name, email address and, where appropriate, your phone number. This information will only be used to process your enquiry.
The personal information such as your name, email address and phone number which you send to us in the course of registration will also only be used to process your application for registration and to complete the registration form. This information is needed to enable us to perform the required services in the agreed form.
In order to maintain the relationship with customers, it can also be necessary for us or a service-provider retained by us to use this personal data to inform you about product offers which are useful for your business activities.
No personal information will be passed to third parties (e.g. for marketing purposes) without your consent.
4. Data storage
Data will only be saved for as long as it is necessary to comply with a contractual relationship and the legal obligations which arise from this. After the end of this period the data is "de-personalised" and therefore can no longer be linked to your person. We collect no further information about your person other than the information specified here.

5. Access to personal data
For queries about your personal data or if you have questions about our data protection guide-lines, please send an email to our Data Protection Officer at dataprivacy@trafineo.com or send a letter to the following address: The Data Protection Officer, Trafineo GmbH & Co. KG, Wittener Strasse 45, 44789 Bochum, Germany. After you have identified yourself, we will send to you within 40 days a copy of your personal data which we have saved. You have the right to contest the data we have saved and, if relevant, to arrange for it to be deleted, corrected or supplemented. If cogent reasons are produced, we can withhold the data we have saved about you from visitors. You may also dispute this decision.
6. Your consent
By using the Trafineo web-pages, particularly the registration functions, you are deemed to have given your consent to Trafineo saving and using your data.
7. Security
As required by the German Data Protection Act (Datenschutzgesetz) we have established guide-lines, rules and technical measures to protect the personal data we have stored. These measures are intended to prevent unauthorised access, amendment, unlawful deletion and accidental loss.
8.Hyperlinks
The Trafineo web-pages can contain hyperlinks to third party web-sites. If you click on one of these links, you leave the Trafineo web-site. Trafineo has no influence on the content of these web-sites. Please therefore remember that their data protection can vary from our guide-lines. By including these links in our web-site we are only trying to draw your attention to third party providers who may be of interest to you. We make no assessment whatsoever of these links. The Trafineo data-protection agreement does not apply to personal information which you input into the web-sites of third parties who have no connection with us. We advise you to read the data-protection guide-lines of each web-site carefully before you enter personal data. Some independent providers may make data available to Trafineo; this exchange is governed only by the data-protection guide-line of this third party provider.
9. Information on data communication and cookies
Trafineo's own servers, which are operated by external service-providers (who can be located outside the European Economic Area (EEA)) automatically save information on your visits to this web-site based on your IP address. Trafineo uses this information to discover where in the world this web-site is used in order to be in a position to ensure 100% coverage.
In the Help menu of your Internet browser you can learn how to delete cookies or prevent them from being placed. Sometimes the blocking of cookies can restrict the functionality of some Internet sites or even render it impossible for you to access the site, depending on the browser settings you have selected. In this process a distinction is made between what is called a "session cookie" (which is deleted as soon as you close your browser) and a "persistent cookie" which remains in your computer for a longer period.

By using this web-site, you are consenting to the use of our cookies for the above-mentioned purposes.

You will find further information on the subject of cookies here: www.allaboutcookies.org

This web-site uses cookies:

(a) which are absolutely necessary to enable you to navigate on this web-site and to use its special attributes e.g. access to secure areas. Without these cookies we could not provide some of the services you require.

(b) the purpose of which is to improve the performance of this web-site by collecting information on user behaviour (e.g. to make the appearance and the ease of use uniform for the user).

The information collected with the aid of these cookies is not used to identify you personally or send you promotional material specific to a particular user-group or trace which web-sites you have visited.